Real estate is a rapidly changing field and the management of real estate property of every kind has become a complex discipline.
 
Shopping mall is a complex operation and many different parts of it will require different amount of attention and at different times. The management of shopping mall in particularly demands astute and very high level of skills to navigate all of its intricacies in view of the ever-changing retail landscape in a changing economy, with changing in technology, changing in consumer demands, changing buying power and changing behaviour.
 
Competent handling of building operations and retail management have both direct and indirect impact on the function of the mall, its performance, the stream of shoppers, the tenants’ profits and the owners’ earnings and property value. 

Speaker 1 : Mr. Victor S. S. Lim, Managing Director CHARTWELL GROUP

Topic: What are the essential skills required to managed a shopping mall?
 
Managing a shopping mall effectively requires a combination of business acumen, operational expertise, customer service skills, and leadership abilities.
 
The essential skills are financial management, property & facility management, tenancy & lease management, marketing & customer experience, retail & market analysis, leadership & people management, technology & innovation, legal & regulatory compliance, crisis & risk management and customer service experience.

Speaker 2 : Mr. Zaharin Ahmad Zamani, Managing Director NEXCAP PROPERTY CONSULTANTS SDN BHD

Topic: Daily Mall Operations: Real Time Issues
 
This examines into the critical and dynamic aspects of daily mall operations. Addressing real-time challenges faced by Mall Management Team. Key topics include common issues such as property and facilities disruptions and inconsistencies (mechanical, electrical, plumbing and building structures issues) alongside proactive maintenance strategies. 
 
Attendees will gain actionable insights on turning operational challenges into growth opportunities, ensuring both mall sustainability and tenant profitability in a competitive retail landscape to foster a vibrant retail space that meets the evolving demands of today’s consumers.

Speaker 3 : Mr.Lakunan Muniand, Assistant General Manager Property & Facility Services ASIAN PAC HOLDINGS BERHAD

Topic: Shopping Management: Why Is It Essential

The presentaon reveals how successful malls connue to thrive through sustainability, smart management, and cultural relevance. A key success factor lies in understanding and catering to diverse customer groups, from families and youth to tourists, professionals, and the everyday neighbourhood shopper. A well-managed mall must offer something for everyone. Iconic examples include Angsana Johor Bahru Mall, a vibrant desnaon popular among Malaysians and Singaporeans; Morten Walk in Melaka, a creave and culturally rich retail space; and Mid Valley Megamall, a masterclass in scale, layout, and tenant mix, drawing millions each week with its seamless fusion of retail, dining, and lifestyle experiences. This is a behind-the-scenes look into what makes Malaysian shoppingmalls interesng, resilient, and full of life.

Speaker 4 : Prof. Dato' Sr. Dr. Azimuddin Bahari, Deputy President of the Land Professional Associaon Malaysia (PERTAMA)

Topic: Valuing Shopping Malls: Distressed & Ongoing Ones
 
There will be a case studies shopping centers in different countries both distressed shopping centers which need to be renovated or dismantled and existing or ongoing shopping centers with good performance. Steps and stages on how to appraise shopping centers will be exhibited as well. 

Speaker 5 : Dr.Sopon Pornchokchai, President FIABCI-THAI